Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

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• Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. ​

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Borders Technology Support collects personal information such as names and addresses to ensure we can deliver our services effectively. We need your name to confirm your identity and communicate with you accurately, and your address allows us to provide on-site support or make necessary deliveries. This information helps us deliver a personalised and efficient service, ensuring we can promptly address technical issues at your premises. The benefits of collecting this information, including improved communication and service delivery, outweigh any potential risks. We collect only the information necessary to fulfil our services and take strong measures to protect your data, ensuring it is stored securely and only used for the purpose of delivering the support you request. Additionally, we do not share your data with third parties unless it is essential to the service or required by law. We believe this data collection is in the best interest of our customers, as it enables us to provide effective, location-based services while maintaining your privacy.​​

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Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

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• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. ​

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As part of our service at Borders Technology Support, we collect personal information such as your name, address, email address, and phone number to ensure we can provide you with necessary updates and keep you informed about your service. This information is typically provided to us directly by you and is essential for our ability to communicate with you regarding the status of your ongoing service, any changes, or relevant updates to ensure efficient service delivery. We believe the collection and use of this information is in the legitimate interest of both our business and our customers. Keeping you informed about service updates ensures transparency and enhances the quality of the support you receive. We only collect the minimum information necessary to fulfil these purposes, and we implement strict measures to protect your personal data. Your information is never shared with third parties for marketing purposes. We believe that the benefits of keeping you informed and offering relevant services outweigh any potential risks, and we take your privacy seriously in all communications.​

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Our lawful bases for collecting or using personal information for research or archiving purposes are:

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• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. ​

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At Borders Technology Support, we may collect and use personal information such as names, addresses, email addresses, and phone numbers for internal research and archiving purposes. This allows us to analyse past service interactions, track trends in customer issues, and improve the quality of our services over time. By keeping records of customer support cases and interactions, we can better understand recurring problems and identify ways to enhance our services and operations. We believe that using personal data for research and archiving is in our legitimate interest, as it helps us maintain high service standards and ensure that we are continually improving the support we provide to our customers. This is also in the interest of our customers, as it allows us to identify patterns and implement preventative measures for future issues. Archiving data ensures that, should you return for additional services, we have a clear history of previous work, making future support more efficient and tailored to your needs. We take steps to ensure that any personal data used for research or archiving is handled securely and only kept for as long as necessary. Additionally, this data is not shared with third parties unless required by law. The benefits of using personal information for research and archiving (such as improving service quality and efficiency) outweigh any potential risks, and we are committed to maintaining the privacy and security of all customer data.​

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Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

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• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. ​

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At Borders Technology Support, we collect and use personal information such as names, addresses, email addresses, and phone numbers to handle customer queries, complaints, or claims. This information is essential for us to identify and communicate with you effectively, allowing us to investigate issues thoroughly and provide appropriate responses or solutions. It also enables us to track any history related to your service, ensuring that we can address your concerns with accuracy and provide a timely resolution. We believe that collecting and using personal information for dealing with queries, complaints, or claims is in our legitimate interest, as it helps us maintain high customer service standards, build trust with our clients, and address any potential problems efficiently. This also benefits our customers by ensuring that their issues are handled professionally and appropriately, leading to a better service experience. The collection of this information is limited to what is necessary to resolve your specific issue, and we take care to store and protect your data securely. We do not share personal data with third parties unless it is required for resolving your complaint, claim, or by law. The benefits of ensuring that we can effectively address queries, complaints, or claims outweigh any potential risks, and we are committed to safeguarding your privacy throughout this process.​